These terms and conditions apply to the purchase of all forms of photographic prints ( herein "Product") across all editions - including "limited edition" and "artist's proof" - regardless of payment amount.

The terms and conditions below form part of the contract between Dream Vista Studio and the purchaser, (herein “Customer”) and are the basis on which any disagreement will be considered.

By purchasing Product, you are acknowledging and agreeing to the terms and conditions set about below.


DEFINITION OF EDITIONS

"Artist's Proof" - A photographic fine art print, limited to a maximum edition run of no more than 10 worldwide. Each artist's proof print is hand signed and marked with the edition type and initials, “AP”.

"Limited Edition" - A photographic fine art print, limited to a maximum edition run worldwide. Each limited edition print is inspected, hand signed and marked with the edition type and number by Dream Vista Studio.


IMAGE LICENSING
Dream Vista Studio permits the Customer a non-exclusive, perpetual, non-commercial license upon purchase of the Product, of which are subject to the below restrictions listed below:

The license is solely to be used for personal use and non-commercial work. No commercial use of the Product is permitted under this agreement. Title, ownership, copyright, and all rights both current and in the future, of the Product(s) belong exclusively to Dream Vista Studio.

Customer may not copy, resell, relicense, sub-license, or otherwise redistribute copies, facsimiles or derivative works of the Product.

Customer may not use the Product in any fashion that requests and/or charges others money or fees, and may not under any circumstances receive any financial compensation, payment, or remuneration for the usage of any Product(s) in advertising.


ORDERING
Customer is responsible for ensuring the completeness and accuracy of your order details. Dream Vista Studio will not be liable for any failure by you to provide complete and accurate information in your order.
We reserve the right to:

Reject any order submitted by the Customer for any reason. Note, in particular, that orders by customers in certain countries may be held for inspection and checks for fraudulent payment methods prior to acceptance by us.

Cancel any order before delivery of the relevant print in the event any payment of the full order value fails.

Without limitation to any provisions relating to Limitation of Liability, Dream Vista Studio will not be liable or otherwise responsible for any loss or damage caused to the Customer by cancellation of an order by us.


DELIVERY
Customer’s order will be fulfilled by the estimated delivery date set out in the Confirmation email, unless there is an event outside our control. If we are unable to meet the estimated delivery date because of an event outside our control, we will contact you with a revised estimated delivery date.

Delivery will be completed when we deliver the Product to the shipping address listed in the customer’s order.

Customer owns the Product once we have received payment in full, including any applicable delivery charges.

Customer is responsible for inspecting the external packaging of the Product, on receipt, and marking any noticeable damage on the delivery confirmation receipt as required by the courier.

Any items which are significantly damaged must be rejected by you, and returned to the courier at the point of attempted delivery. Customer must immediately inform us of any delivery rejection in order that Dream Vista Studio can contact the courier to resolve the situation.

Should any damage be discovered at the point of delivery, you must provide us with photographs of the specific areas of concern along with the entire package, with shipping label showing, to assist in our ability to raise a suitable claim with the courier.

Failure to inform us of any damage to the print(s) within 24 hours of the courier's delivery receipt will mean you have confirmed your acceptance of your order in good condition.


RETURNS

Any order which has been damaged prior to delivery, where you have informed us within 24 hours of the delivery attempt (subject to the provisions in "Delivery"), will be replaced by us free of charge with a duplicate copy of the same print as ordered.

All orders that are delivered and confirmed as undamaged, or where we have not been informed of any courier damage within 24 hours of delivery, are deemed to have been accepted by you in good condition and will no longer be replaced by us for free on return of the damaged item for disposal.

Any damage caused after successful delivery is the responsibility of the customer, and any replacements will be provided subject to payment of the current print price on the website.

Damage caused during preparation, framing or mounting is the responsibility of the customer, and no refund for prints that have been spoiled in this way.

Requests for a return of purchase before the Print ships will be refunded less a 10 percent handling charge of total Customer paid. Customer pays shipping back to Dream Vista Studio.

Requests for a return after Print ships will be refunded less 20 percent of total amount Customer paid. Customer pays shipping back to Dream Vista Studio.

Requests for a return 30 days after the Print was shipped will be at the discretion of Dream Vista Studio to apply a credit to Customer. If a credit is offered, Customer pays shipping back to Dream Vista Studio.